Refund policy

1. STORE POLICY 

1.1 About Us Welcome to East Coast Bargains. We operate the website www.eastcoastbargains.co.uk and any related physical retail locations. These Store Policies, together with our Returns & Refunds Policy, Privacy Policy, and any other terms posted on our site, govern your use of our services and purchase of products.

1.2 Acceptance of Terms By accessing our website, placing an order, or making a purchase, you agree to be bound by these policies. If you do not agree, please do not use our services or make a purchase. We reserve the right to update these policies at any time. Changes will be effective immediately upon posting. Continued use constitutes acceptance of the updated terms.

1.4 Products & Pricing We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free. Prices are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if pricing or product information is incorrect. All prices are listed in GBP and exclude applicable taxes and shipping unless otherwise stated.

1.5 Orders & Payment All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, product unavailability, or pricing errors. Payment must be made at the time of order using the payment methods we accept (credit/debit cards, PayPal, etc.). You authorize us to charge the selected payment method for the total amount of your order including taxes and shipping.

1.6 Shipping & Delivery We ship to Anywhere In The UK & Northern Ireland. Shipping times and costs are estimated at checkout and are not guaranteed. Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, weather, or other events beyond our control. Please inspect packages upon receipt and report any damage within [48 hours / 7 days].

1.7 Customer Conduct You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair the site. Abuse of staff, fraudulent activity, or repeated policy violations may result in account suspension or refusal of service.

1.8 Intellectual Property All content on our website—including text, graphics, logos, images, and software—is the property of East Coast Bargains and its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

1.9 Limitation of Liability To the fullest extent permitted by law, East Coast Bargains shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our products or services. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

1.10 Governing Law These policies shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in the United Kingdom.

2. RETURNS & REFUNDS POLICY We want you to be completely satisfied with your purchase. If you are not happy for any reason, please review the following policy carefully.

2.1 Return Window You may initiate a return of eligible items within 30 days of the delivery date. The return request must be submitted within this window. Items must be received by us within a reasonable time after approval (typically 14 days from approval).

2.2 Eligibility Requirements To be eligible for a return, the item must meet all of the following conditions: • Unused, unworn, unwashed, and in the same condition as received • In the original packaging with all tags, labels, and accessories attached • Accompanied by proof of purchase (order number or receipt) • Free from damage caused by the customer

2.3 Non-Returnable Items The following items cannot be returned or refunded (except where required by law for defective goods): • Final sale, clearance, or "as-is" items clearly marked as non-returnable • Personalized, customized, or made-to-order products • Intimate apparel, swimwear, underwear, and earrings (for hygiene reasons) • Perishable goods, food, and opened cosmetics or personal care items • Digital products, downloadable software, gift cards, and services • Items damaged due to misuse, neglect, or normal wear and tear after delivery

2.4 How to Initiate a Return Follow these steps to return an item:

  1. Contact us at ecbonlingtrading@gmail.com within the return window.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. If the item is defective or damaged, please include clear photos.
  4. Once approved, we will email you a Return Merchandise Authorization (RMA) number and return instructions (and a prepaid label if applicable).
  5. Securely pack the item in its original packaging, include the Order number, and ship it using the provided method.

2.5 Return Shipping Costs • Change-of-mind returns: Customer is responsible for return shipping costs unless we offer free returns as a promotion or for specific products. • Defective, damaged, or incorrect items: We will cover return shipping costs and provide a prepaid label. • Original shipping charges are non-refundable unless the return is due to our error.

2.6 Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–14 business days. Please allow additional time for your bank or credit card company to post the credit. We do not issue cash refunds. Store credit may be offered as an alternative in some cases.

2.7 Exchanges We are happy to exchange eligible items for a different size, colour, or product of equal or greater value (you pay any difference). To request an exchange, follow the same process as a return and note that you prefer an exchange. Exchanges are subject to availability. If the desired item is unavailable, we will process a refund instead.

2.8 Damaged or Defective Items If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue and the packaging. We will arrange a free return or replacement at no cost to you. This does not affect your statutory rights regarding faulty goods under applicable consumer protection laws.

2.9 Late or Missing Refunds If you haven’t received a refund after the stated processing time, first check your bank account or credit card statement. Then contact your payment provider. If you still have not received it, please contact us at ecbonlinetrading@gmail.com with your order number and we will investigate.

3. CONTACT US If you have any questions about these policies or need assistance with an order or return, please contact us:

Store Name: East Coast Bargains Email: ecbonlinetrading@gmail.com Phone: Website: www.eastcoastbargains.co.uk

Thank you for shopping with us. We value your business and are committed to providing excellent products and service.