Shipping policy

Thank you for shopping with East Coast Bargains. This Shipping Policy explains how we process, ship and deliver your orders. By placing an order you agree to the terms set out below.

1. Shipping Destinations

We currently ship to addresses in the United Kingdom and Northern Ireland only. We do not offer international shipping at this time.

2. Shipping Methods & Costs

Available shipping options and costs are calculated and displayed at checkout based on:

  • Delivery address
  • Order weight and size
  • Selected delivery speed

Shipping costs are non-refundable unless the return is due to our error (see our Returns & Refunds Policy).

3. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You will receive an order confirmation email once your order is placed, followed by a dispatch confirmation email with tracking information once your order has been shipped.

During busy periods (e.g. sales or holidays) processing times may be slightly longer. We will notify you if there is a significant delay.

4. Estimated Delivery Times

Delivery times shown at checkout are estimates only and are not guaranteed. Typical delivery times after dispatch are:

  • Standard shipping: 2–5 working days
  • Express options (where available): 1–2 working days

Delivery times can vary depending on the carrier, location, and external factors.

5. Tracking Your Order

Once your order has been dispatched you will receive a tracking number by email. You can use this number to track your parcel on the carrier’s website.

6. Risk of Loss & Title

Risk of loss and title for the goods pass to you when the carrier takes possession of the package. We are not responsible for loss or damage that occurs after the package has been handed to the carrier.

7. Delays

We are not responsible for delivery delays caused by:

  • The carrier
  • Adverse weather
  • Customs (if applicable)
  • Incorrect or incomplete address details provided by you
  • Other events outside our reasonable control

If your tracking information shows a delay, please contact the carrier first. If you still need help, email us at ecbonlinetrading@gmail.com with your order number.

8. Damaged or Lost Packages

Please inspect your package carefully upon receipt.

  • Damaged items: Contact us within 3 days of delivery with clear photos of the damage and the packaging. We will arrange a free return or replacement in line with our Returns & Refunds Policy.
  • Lost packages: If tracking shows the parcel has not been delivered after the estimated delivery window, contact us and we will investigate with the carrier.

9. Incorrect Address

Please ensure your delivery address is accurate and complete at checkout. We are not responsible for packages that are delayed, lost or returned due to incorrect address information supplied by you. Additional shipping charges may apply if a package needs to be re-sent.

10. Contact Us

If you have any questions about shipping or need help with an order, please contact us:

East Coast Bargains

Email: ecbonlinetrading@gmail.com

Website: www.eastcoastbargains.co.uk

Thank you for shopping with us.